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PRIVACY & COOKIES

Your information, handled with care.

This policy explains how Pratra Travel Technologies Private Limited handles information collected through pratra.com.

Last updated: 7 September 2026

1. Scope and responsible company

Pratra Travel Technologies Private Limited is responsible for personal information collected through this website. This policy applies to website visitors, prospective customers, partners and people who submit enquiries or onboarding requests. Separate contractual notices may apply to customers using Pratra products and services.

2. Information we collect

We collect information you provide through our contact and onboarding forms, including your name, business email address, company, telephone number, country, website, business type, IATA status, product interests and the content of your message. We may also receive basic technical information needed to operate and secure the website, such as IP address, browser type, device information, requested pages and timestamps.

3. How we use information

We use this information to respond to enquiries, assess product or partnership requirements, plan onboarding, communicate about a requested service, maintain website security and improve our website. We do not sell personal information. Where consent is the appropriate basis for processing, you may withdraw it at any time.

4. Service providers and international processing

We may use specialist providers to host the website, deliver forms, manage business communications, monitor security and provide analytics where you have consented. These providers process information on our instructions and are expected to protect it appropriately. Because Pratra operates internationally, information may be processed outside your country with appropriate contractual, organisational and technical safeguards.

5. How long we keep information

We retain enquiry and onboarding information only for as long as needed to respond, evaluate the business relationship, meet contractual or legal requirements and maintain appropriate records. Records that are no longer required are deleted or anonymised in accordance with our retention practices.

6. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion or restriction of your personal information, to object to certain processing, or to withdraw consent. We may need to verify your identity before completing a request. You may also contact the relevant data-protection authority in your jurisdiction.

7. Cookies and local storage

The website uses essential browser storage to remember your cookie preference and support necessary functionality. Optional analytics technologies will be used only after you select “Allow analytics.” You can reopen the cookie preference control from the website footer. Disabling essential browser storage may affect some website functionality.

8. Security and external links

We use reasonable technical and organisational safeguards designed to protect personal information. No online service is completely risk-free. Our website may link to third-party websites whose privacy practices are governed by their own policies.

9. Contact us

For privacy questions or requests, email enquiry@pratra.com or write to Pratra Travel Technologies Private Limited, GoodWorks Infinity Tech Park, 92/A, 2nd Main Road, Electronics City Phase 1, Bengaluru 560100, India.

10. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The revised date will appear at the top of this page.