Chatbots are virtual assistants that can instantly drive productive conversations with customers. Especially in the travel industry, where volatility is imminent, OTAs must adopt bots that can improve communications, reduce wait times, and provide seamless, intuitive customer experiences. The digital revolution has dramatically reshaped traveler preferences. Contemporary travelers prioritize prompt and all-encompassing solutions at their disposal, favoring them over lengthy email exchanges or phone communications

What is a chatbot for the travel industry?

Pratra’s chatbots have the latest NLP to understand and react pertinently to human queries. These bots are powered in a way that mimics face-to-face conversations and feels highly human. You can use our intelligent travel chatbots in various dynamic customer care scenarios.

They can tackle frequently asked questions, effectively handle concerns linked to reservations or travel details, and assist with the entire travel experience.

Furthermore, its uniqueness is fortified by the fact that it can be integrated across systems ( business website, mobile apps, and popular messaging platforms) or can simply be made available through a portal developed by Pratra. Embracing the principle of proper input = proper results, our protocols are meticulously crafted through in-depth research into real-world customer query scenarios.

Benefits of Pratra’s Chatbot

Our travel chatbot acts as a compass for modern travelers. Mainly designed for the travel industry, our solution combines AI skills with human-like interactions across various platforms to augment your business goals.

Use Cases

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  Itinerary planning

  Our chatbot makes Travel planning easier, where customers can get a whole itinerary with suggestions on places to visit and much more with only a few simple questions and intended experiences. Our tech enhances client engagement to increase retention and satisfaction.

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  Booking support

  Using smartphones, customers can purchase their flights, hotel, and activities through the chatbot. This is made possible with seamless integration to supplier APIs, giving clients a one-stop shop for the entire trip itinerary.

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  Dynamic price alerts

  Customers using our chatbot can receive real-time price and deal alerts and take advantage of the lowest rates across their travel. OTAs can take advantage of upselling and cross-selling opportunities built into the bot.

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  Choices based on customer behavior

  Our chatbot accelerates growth and optimizes your business through targeted messaging, personalization, and delivery of user experience, depending on the customer's behavior. For instance, it can provide potential travelers suggestions about the theme of the tours or destinations they would like to visit and much more to enhance decision-making.

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  Accepts ancillary requests

  Customers can get more than specific assistance for their ancillary requests, such as seat selection, meals, internet experiences on a flight, and more. Highly interconnected systems provide more clarity to the user as information is captured to dissipate services such as currency exchange.

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  Travel Insurance

  The bot effortlessly addresses claim processes, reducing live agent handle time through an integrated claims management platform, making the entire process seamless and less complex.

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  Emergency Assistance

  Customers don’t have to worry about emergency protocols at their travel destination. The chatbot provides a comprehensive directory of contact information, including phone numbers, email addresses, and local contact numbers, ensuring swift assistance in the event of unforeseen circumstances in a foreign country.

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  Feedback and Complaint Resolution

  The chatbots are combined with a complaint management system, making feedback effective and scalable and allowing timely, personalized resolutions. They give your business the power to turn a customer concern into an opportunity for improvement.

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  FAQs

  With FAQs, the chatbot helps your business in various ways. It detects specific pain points of the user and provides quick solutions on the conversational interface itself. Customers find answers to infinite conversations without compromising on quality.

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  Information about amenities

  Pratra’s chatbots enhance guest experiences and operational efficiency by providing guests with information about a particular flight, ratings, languages spoken by a specific travel desk, and more, depending on the filters embedded in the system.